
The Civility Solution: What to Do When People Are Rude
P. M. Forni
St. Martin's Press
Buy: The Civility Solution: What to Do When People Are Rude
From A Press Release
Book Description
In 2001, a professor of Italian literature at Johns Hopkins University released an unassuming book about the urgent need for thoughtfulness and civilized behavior in contemporary society, one that touched a nerve with a public who agreed unequivocally that we had lapsed into an era of rudeness and unacceptable behavior. Choosing Civility established P.M. Forni as an authority on civil behavior and prompted a cultural movement towards higher standards for conduct that is currently being adopted by cities across the country.
Now, Professor Forni is back with a new book, one that deals more directly with the process of handling rudeness in everyday life and stopping the cycle of bad behavior that it perpetuates. Based around the concepts taught in his Civility courses at Johns Hopkins, THE CIVILITY SOLUTION is Forni's definitive new guidebook that teaches readers how to put ideals for civility into action in everyday life. Based around the simple concept that rudeness begets more rudeness, THE CIVILITY SOLUTION breaks down the roots and types of rudeness we encounter both at home and in the workplace, and then prescribes a course of action for each based on a systematic process of proven techniques.
The first half of THE CIVILITY SOLUTION deals generally with the concept of rudeness and how we can effectively extricate it from our lives. Forni identifies eight essential rules for "living a civil life," from slowing things down to learning how to ask for things assertively without being demanding, and uses them as a springboard to show readers how to reform their own behavior for the better. From that point, he then prescribes a series of techniques to put each rule into practice, especially when confronted by people who are outwardly rude themselves. The entirety of the second half of his book outlines how to deal with a litany of specific scenarios, ranging from dealing with a critical spouse, to handling an impudent child, to discussing politics with a work colleague, to corresponding with a rude emailer, and more. Some examples of the essential advice offered in THE CIVILITY SOLUTION include:
- Neighbors: Whether Noisy, Nosy or with uncontrollable pets or children, Forni will show how to handle problematic neighbors.
- Traveling: Whether dealing with road rage, inconsiderate fellow plane passengers or a parking-place thief, Forni will give advice on how to defuse any situation.
- Service: Rude salespeople, waiters and customer service agents...all are dealt with easily using Forni's techniques.
Throughout, Forni offers clear solutions to each of these difficult situations, making THE CIVILITY SOLUTION an invaluable tool in today's markedly uncivil culture while providing a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion.
About the Author:
P.M. Forni is an award-winning professor of Italian literature at Johns Hopkins University and the co-founder of The Johns Hopkins Civility Project. Professor Forni has a series of commentaries, "Speaking of Manners," that air on National Public Radio and has served as a regular contributor for the Baltimore NPR affiliate, as well as the nationally syndicated show, The Satellite Sisters. His work has been covered in the New York Times, The Wall Street Journal, Washington Post, BBC and CNN. Professor Forni's first book, CHOOSING CIVILITY, has sold more than a hundred thousand copies since its release in 2002.
Buy: The Civility Solution: What to Do When People Are Rude
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